The flood of complaints to UE, however, didn’t come. They received about 30 e-mails and one letter (Geist’s thousands apparently had better things to do). UE replied to each and every one and were happy that most – when having heard the other side of the story – were relieved that UE was certainly not acting improperly. In fact, in the end, quite a few messages of support were received.
Apparently, the fact that I no longer purchase UE scores does not move them. They are unconcerned by the lost revenue; it would only concern them if they'd received an e-mail. I thus encourage everybody to join me in not purchasing UE products, as they won't mind at all. Just don't send them an e-mail, or else they may feel the pinch.
For the record: I sent them an e-mail on December 24 of last year, and have not yet heard back. I guess UE doesn't actually respond to all their mail.
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